Terms of Service

Effective September 2026

These terms apply to all use of the Plastique Beauty website and any purchase made through it. By placing an order, you confirm that you have read and agree to these terms in full. Plastique Beauty is operated by Plastique Beauty Inc, a California corporation, with a business address at 1110 N Virgil Ave #701, Los Angeles, CA 90029.

1Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. By ordering, you represent that you meet this requirement and that the payment method you use is your own or that you are authorized to use it.

2Our Products

All Plastique Beauty wigs are hand-crafted to order using premium Brazilian hair. Because each unit is made individually, slight natural variations in texture, density, and color may occur. These are characteristics of a natural, hand-made product and are not defects.

Product images are as accurate as we can make them, but color may appear different depending on your screen, lighting, and device settings. Lengths are measured when the hair is straight and may appear shorter on curled, waved, or textured units.

3Pricing

All prices are listed in the currency shown at checkout and are subject to change without notice. Prices displayed in currencies other than USD are estimates based on prevailing exchange rates; the amount charged may differ slightly.

Plastique Beauty reserves the right to correct pricing errors and to cancel and refund in full any order placed at an incorrect price.

Customers outside the United States are responsible for all import duties, customs fees, and taxes assessed on delivery. These are not included in the price or shipping charge, and we cannot estimate them in advance.

4Orders, Changes, and Cancellation

By placing an order you are making an offer to purchase. We reserve the right to decline or cancel any order at our discretion, including where a product is unavailable, where we suspect fraud, or where a pricing or listing error has occurred. If we cancel, you receive a full refund.

Made-to-order production. Every Plastique Beauty unit is made to order. Each unit enters production after payment is processed, and because units are made individually, we cannot guarantee that changes or cancellation requests can be accommodated once production has begun.

Your cancellation rights. Nothing in these terms limits any cancellation or refund right you have by law. In particular:

• Shipping delays. If we cannot ship your order within the time stated at checkout, we will notify you, give you a revised shipping date, and offer you the choice of accepting the new date or canceling for a full refund. This applies to preorders.
• Requests before production. If you contact us at hello@plastiquebeauty.com promptly after ordering and production has not yet begun, we will do our best to amend or cancel the order.
• United Kingdom, European Union, and other jurisdictions with statutory withdrawal rights. Where the law of your country gives you a right to cancel a distance purchase within a set period, that right applies and takes precedence over this section. Please contact us to exercise it.

5Gifts With Purchase

From time to time we include a gift with orders over a stated value, such as The Vanity. Gifts are subject to availability, have no cash value, and cannot be exchanged, refunded, or credited against the price of any product.

A gift is not sold to you and is not separately returnable. If you return or cancel part of an order and the remaining order value falls below the qualifying threshold, we may require the gift to be returned in unused condition or deduct its retail value from your refund.

We may substitute a gift of equivalent value, change the qualifying threshold, or withdraw a gift offer at any time. The terms in effect when you place your order are the ones that apply to it.

6Shipping and Delivery

Shipping timeframes stated on product pages and at checkout are estimates from the date of order, not guarantees of delivery. Once a shipment is handed to the carrier, delivery timing, customs clearance, and transit handling are outside our control.

Where a product page displays an estimated delivery date or date range, that estimate is calculated in your browser from your device's clock and is an estimate only. It is not a guarantee of delivery and does not form part of any contract between us.

Risk of loss passes to you on delivery to the address you provide. Please check your address carefully before completing checkout; we are not responsible for orders delivered to an incorrectly entered address.

7Returns and Refunds

Returns are governed by our Returns and Refunds Policy, which forms part of these terms.

Every Plastique Beauty unit is made to order. Nothing is pulled from existing stock, and a returned unit cannot be resold. For that reason, all orders are final sale except where the unit arrives damaged or defective, where we cancel your order, where a shipping delay gives you a cancellation right under Section 4, or where the law of your country gives you a right of return.

Separately, for hygiene and safety reasons, units that have been worn, washed, cut, colored, plucked, glued, heat-styled, or otherwise altered cannot be returned or exchanged in any circumstance.

If you believe your unit arrived damaged or defective, contact us within 7 days of delivery with photographs so we can assess it.

8Payment Disputes

If something is wrong with your order, please contact us at hello@plastiquebeauty.com before contacting your bank or card issuer. Most issues are resolved faster directly with us than through a chargeback, and a chargeback filed without contacting us first may delay any resolution.

Where we believe a chargeback has been filed in error or in bad faith, we may contest it with the card issuer and may decline future orders from the same customer or payment method.

9Personal Use and Resale

Our products are sold for personal use. You may not purchase from us for the purpose of resale, or list our products for sale through any retailer, marketplace, or reseller without our prior written consent.

We may limit order quantities and may decline or cancel any order that we reasonably believe is placed for resale, in which case we will refund it.

10Product Safety and Proper Use

Please read our Aftercare guidance before wearing or styling your unit.

• Adhesives and sensitivities. We do not manufacture or supply wig adhesives, removers, or bonding products. Patch test any adhesive, glue, spray, or remover on a small area of skin before use and follow that manufacturer's instructions. Discontinue use and seek medical advice if irritation occurs.
• Hair sensitivities. Human hair and lace may cause irritation or an allergic response in some wearers. If you have known sensitivities, patch test before extended wear.
• Heat styling and chemical processing. Heat styling, bleaching, coloring, toning, and perming are performed entirely at your own risk. These processes can permanently alter or damage the hair and lace, and units that have been heat-styled or chemically processed are not covered by any defect claim.
• Flame. Keep away from open flame, cigarettes, ovens, and other heat sources.
• No medical claims. Our products are cosmetic. They are not medical devices and are not offered as treatment for any condition. If you are experiencing hair loss related to a medical condition or treatment, please consult a healthcare professional about what is suitable for you.

Third-party adhesives. Irritation and allergic reactions in lace wear most commonly arise from adhesives, bonding sprays, and removers. We do not manufacture, sell, select, or recommend these products, and we are not responsible for them. Any claim relating to an adhesive or remover is a matter for the manufacturer of that product.

Before you bond. If you have a scalp condition, known skin sensitivity, broken or irritated skin, or have recently had a chemical service such as bleaching or relaxing, speak with a professional before bonding a unit to your skin.

Your acknowledgment. By placing an order you confirm that you have read this section, that you will patch test as directed, and that you understand irritation or an allergic response is a known possible outcome of wearing a lace unit, particularly in combination with a third-party adhesive. You accept that risk.

Reporting and preservation. If you experience a reaction or injury, seek medical care first, then tell us at hello@plastiquebeauty.com within 14 days. Please keep the unit, its packaging, and the adhesive or remover you used, and do not wash, alter, or discard them. We need them to investigate with our supplier and with the adhesive manufacturer, and if they are not available our ability to assess what happened may be limited.

Nothing in this section limits any liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence.

11Marketing Communications

If you sign up for our email or SMS updates, you consent to receive marketing messages from us at the address or number you provide. Message and data rates may apply. You can unsubscribe from email at any time using the link in any message, and from SMS by replying STOP. Consent to marketing is not a condition of purchase.

12Intellectual Property

All content on this website, including text, images, logos, product photography, and the Plastique Beauty name and marks, is the property of Plastique Beauty or its licensors and may not be reproduced, copied, or used without prior written consent.

Shade and collection names. Our shade and collection names are used as descriptive product identifiers only. They do not indicate any affiliation with, sponsorship by, or endorsement from any person, brand, or entity that may share a similar name.

13Customer Content

If you submit or tag photographs, videos, reviews, or other content relating to Plastique Beauty on social media or through our website, you grant us a non-exclusive, royalty-free, worldwide license to reproduce, display, and share that content in our marketing, on our website, and on our social channels, with credit where practicable. You confirm that you own or have permission to grant these rights and that the content does not infringe anyone else's rights. You may ask us to remove your content at any time by emailing hello@plastiquebeauty.com.

14Third-Party Links and Services

Our website may link to third-party sites, and checkout, payment, and installment services are provided by third parties under their own terms. We are not responsible for the content, products, policies, or practices of any third party.

15Disclaimer of Warranties

To the fullest extent permitted by law, our products and this website are provided on an "as is" and "as available" basis. We disclaim all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will be uninterrupted or error-free, or that any particular unit will suit your styling goals, head shape, skin tone, or intended use.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

16Limitation of Liability

To the fullest extent permitted by law:

• We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost opportunities, or reputational harm, arising from your use of our products or website.
• Our total aggregate liability arising out of or relating to any product or order will not exceed the amount you actually paid for that product.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.

Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.

17Time Limit for Claims

To the extent permitted by law, any claim arising out of or relating to a product, an order, or these terms must be brought within one year after the date of the order giving rise to it. A claim brought after that period is permanently barred. This does not apply where the law of your country requires a longer period.

18Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights.

18.1 Informal resolution first. Before starting a formal proceeding, you agree to contact us at hello@plastiquebeauty.com with a written description of the dispute and the relief you are seeking, and to give us 30 days to resolve it informally. Most issues are resolved at this stage.

18.2 Binding arbitration. If we cannot resolve the dispute informally, you and Plastique Beauty agree that any dispute arising out of or relating to these terms, our products, or our website will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its consumer arbitration rules, rather than in court. The arbitration will take place in Los Angeles, California, or by video or telephone at your election, or in your county of residence if you prefer.

18.3 Class action waiver. You and Plastique Beauty agree that each may bring claims only on an individual basis, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative proceeding.

18.4 Small claims exception. Either party may bring an individual claim in small claims court if it qualifies.

18.5 Your right to opt out. You may opt out of this arbitration agreement by emailing hello@plastiquebeauty.com with the subject line "Arbitration Opt-Out" within 30 days of your first order, stating your name and order number. Opting out will not affect your order or any other part of these terms.

18.6 Severability of this section. If the class action waiver in 18.3 is found unenforceable as to any claim, that claim will be severed and heard in court, and the remainder of this section will remain in effect.

19Governing Law and Venue

These terms and any dispute arising from them are governed by the laws of the State of California, without regard to its conflict of laws rules. Where any dispute is not subject to arbitration under Section 18, you and Plastique Beauty consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

If you are a consumer resident in the United Kingdom, the European Union, or another jurisdiction whose law gives you the benefit of mandatory local consumer protections, nothing in this section deprives you of those protections or of your right to bring proceedings in your local courts.

20Indemnification

You agree to indemnify and hold harmless Plastique Beauty and its officers, employees, and contractors from any claim or demand arising out of your misuse of our products, your breach of these terms, or your violation of any law or third-party right.

21Force Majeure

We are not liable for delay or failure to perform caused by events outside our reasonable control, including supply chain disruption, carrier delays, customs action, natural disaster, labor action, or government restriction.

22Severability and Waiver

If any provision of these terms is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will stay in full effect. Our failure to enforce any provision is not a waiver of it.

23Assignment

You may not assign or transfer your rights under these terms without our written consent. We may assign these terms to an affiliate or to a successor in connection with a merger, acquisition, or sale of the business.

24Entire Agreement

These terms, together with our Privacy Policy, Shipping Policy, and Returns and Refunds Policy, are the entire agreement between you and Plastique Beauty regarding your use of the website and any order you place, and replace any prior understanding on the subject.

25Notices

We may give you notice by email to the address on your order, or by posting to this website. You may give us notice at hello@plastiquebeauty.com or at the business address above.

26California Consumer Notice

Under California Civil Code section 1789.3, California residents are entitled to the following notice. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

27Accessibility

We are committed to making this website usable by everyone. If you encounter a barrier to access, please email hello@plastiquebeauty.com and tell us what you experienced so we can address it.

28Changes to These Terms

We may update these terms from time to time. The effective date at the top shows when they were last revised. Material changes will be posted on this page before they take effect, and the terms in effect at the time you place an order are the ones that govern that order.

29Contact

Questions about these terms? Email hello@plastiquebeauty.com or DM @plastiquebeauty.