Returns and Refund Policy

We hold every Plastique Beauty piece to the highest standard. If something falls short of that, we want to know. Reach out before purchasing with any questions, our team is here to ensure you receive exactly what you should.

All Sales Are Final

Due to the personal and handcrafted nature of our pieces, all sales are final once an order is placed. We do not accept returns or exchanges on opened or fulfilled orders.

Exceptional Circumstances

In rare cases, such as a manufacturing fault or an incorrect item being sent, we will review the situation individually. Items must be in their original, unaltered condition with all packaging intact. Contact us within 48 hours of receiving your order with your order number and photos. Do not send anything back without prior written approval.

Return Shipping

Where a return is approved, shipping costs are the responsibility of the customer and are non-refundable. We recommend a tracked and insured service for anything over $50.

Timelines

Once a return is approved, items must be sent back within the timeframe our team confirms. Claims outside of that window cannot be honored.

Final Sale Items

Anything purchased during a sale, promotion, or as part of a bundle is strictly final sale and cannot be reviewed under any circumstances.